Billion UK Forum

Hi all
Really struggling with setting the 8200n up with bt infinity. Have read all the posts on here and elsewhere and still clueless.

Up to now changed firmware to version 9 (can't remember full desc. But downloaded from here)
Have username as bthomehub@btbroadband.com wth no password set to pppoe and obtain IP address auto.
Set the vlan to 101 ticked all the boxes and changed last box to nat.
Tried quick start and reset and getting connection failed on system log, it says pppoe connection failed doing disconnect.

Is there an idiots guide anywhere or is there something glaring I'm missing or have the wrong router as I'm trying to replace my hh5.

Many thanks in advance

kianniamh wrote:Hi all
Really struggling with setting the 8200n up with bt infinity. Have read all the posts on here and elsewhere and still clueless.

Up to now changed firmware to version 9 (can't remember full desc. But downloaded from here)
Have username as bthomehub@btbroadband.com wth no password set to pppoe and obtain IP address auto.
Set the vlan to 101 ticked all the boxes and changed last box to nat.
Tried quick start and reset and getting connection failed on system log, it says pppoe connection failed doing disconnect.

Is there an idiots guide anywhere or is there something glaring I'm missing or have the wrong router as I'm trying to replace my hh5.

Many thanks in advance

Try following the attached quick start guide found here

Also is the DSL light on solid??

Yes the DSL light is solid.

Cannot see anything attached to follow?

Is it the same as the booklet I got with the router?

Cheers

kianniamh wrote:Yes the DSL light is solid.

Cannot see anything attached to follow?

Is it the same as the booklet I got with the router?

Cheers

Have you tried to following the attached screen shots

Yes I have all those settings the same except the username (I'm using bthomehub@btbroadband.com with no password) do you think these are incorrect?

I have DMT status as up and actual data rate of 13840 kb but have no connection, error on system log says pppoe mains fail and die 5 and disconnect.

Many thanks for your help.

kianniamh wrote:Yes I have all those settings the same except the username (I'm using bthomehub@btbroadband.com with no password) do you think these are incorrect?

I have DMT status as up and actual data rate of 13840 kb but have no connection, error on system log says pppoe mains fail and die 5 and disconnect.

Many thanks for your help.

Try resetting the router and trying again, also try using the password 'BT' instead of leaving it blank

Just tried that, still no joy I'm afraid.

I'm trying to circumnavigate bt dns servers could I use the billion connected to the hh5 to do this or do I need to persevere with getting this router to work?

Might have had the wrong glasses on just noticed the dsl light is flashing and not solid as I previously stated

Cheers

kianniamh wrote:Just tried that, still no joy I'm afraid.

I'm trying to circumnavigate bt dns servers could I use the billion connected to the hh5 to do this or do I need to persevere with getting this router to work?

Might have had the wrong glasses on just noticed the dsl light is flashing and not solid as I previously stated

Cheers

That's the reason you can not connect, as the line is not syncing with the 8200N.

Have you got a open reach modem or a HH5 (home hub 5) that you test with your line??

HH5 works fine when I swap the DSL cable back from the 8200.

kianniamh wrote:HH5 works fine when I swap the DSL cable back from the 8200.

What firmware are you running on the 8200N??

It should listed on the 'Status' page of the router, listed as the software version