7800DXL Virgin Superhub 2

[ojag1010]

I'm trying to set up my 7800DXL with my Virgin Superhub 2 running in modem mode.

Follow all the steps below, but when running the Quick Start it fails to set the WAN successfully. Tried numerous times & always the same. See pic:

Screen Shot 2017-11-29 at 22.07.53.png

1. Plug an ethernet connection from your Virgin modem to the EWAN port on the 7800DXL
2. Login to the 7800DXL
3. Click on 'Quick Start'
4. Change the 'Main Port' to 'Ethernet'
5. Click on 'Continue'
6. Change the 'Type' to 'IP over Ethernet'
7. Make sure 'Obtain an IP address automatically' is ticked
8. Click on 'Continue'

Can anyone help?

[billion_fan]

I'm trying to set up my 7800DXL with my Virgin Superhub 2 running in modem mode.

Follow all the steps below, but when running the Quick Start it fails to set the WAN successfully. Tried numerous times & always the same. See pic:Screen Shot 2017-11-29 at 22.07.53.png

1. Plug an ethernet connection from your Virgin modem to the EWAN port on the 7800DXL
2. Login to the 7800DXL
3. Click on 'Quick Start'
4. Change the 'Main Port' to 'Ethernet'
5. Click on 'Continue'
6. Change the 'Type' to 'IP over Ethernet'
7. Make sure 'Obtain an IP address automatically' is ticked
8. Click on 'Continue'

Can anyone help?

Make sure the Ethernet cable that is plugged into the Superhub is plugged to the modem only port (there is normally a specific Ethernet port)

It seems your DXL is configured, while leaving the DXL on, restart your super hub

[ojag1010]

I'm trying to set up my 7800DXL with my Virgin Superhub 2 running in modem mode.

Follow all the steps below, but when running the Quick Start it fails to set the WAN successfully. Tried numerous times & always the same. See pic:Screen Shot 2017-11-29 at 22.07.53.png

1. Plug an ethernet connection from your Virgin modem to the EWAN port on the 7800DXL
2. Login to the 7800DXL
3. Click on 'Quick Start'
4. Change the 'Main Port' to 'Ethernet'
5. Click on 'Continue'
6. Change the 'Type' to 'IP over Ethernet'
7. Make sure 'Obtain an IP address automatically' is ticked
8. Click on 'Continue'

Can anyone help?

Make sure the Ethernet cable that is plugged into the Superhub is plugged to the modem only port (there is normally a specific Ethernet port)

It seems your DXL is configured, while leaving the DXL on, restart your super hub

Perfect, thanks, restarting the superhub while leaving the DXL on did the job.