Router appears to 'hang' randomly - tips on how to investigate?
-
- Posts: 66
- Joined: Sat Nov 03, 2012 2:50 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
To TapMyHed - did you have to manually input all the settings when you rolled back to d27? I would like to echo your comment about the timeout functionality which really gets annoying after a while
Thankfully the router hasn't hung yet but one more episode and I think I'll try d27
Cheers, Mike
Thankfully the router hasn't hung yet but one more episode and I think I'll try d27
Cheers, Mike
-
- Posts: 14
- Joined: Fri Nov 01, 2013 2:16 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Yes. To be absolutely sure everything was right. Billion fan recommends a clean set up after a firmware update.
Some of the earlier firmwares i used were ok, d23. D24 had issues with schedules on ssids and as usual billion fan sorted that right out with d27.
I didn't get a chance to use d27 instead leaving it ages and going straight to d41.
I'm really glad i put in d27 this week and put all the settings back in after a factory reset. It's been blindingly great and reliable and the webpage pops up so quick now so i can find tune the kids connections.
Let's face it, i really like the billion simply because managing kids devices and QoS is brilliant.
When the firmware is right billion can't be beat.
Some of the earlier firmwares i used were ok, d23. D24 had issues with schedules on ssids and as usual billion fan sorted that right out with d27.
I didn't get a chance to use d27 instead leaving it ages and going straight to d41.
I'm really glad i put in d27 this week and put all the settings back in after a factory reset. It's been blindingly great and reliable and the webpage pops up so quick now so i can find tune the kids connections.
Let's face it, i really like the billion simply because managing kids devices and QoS is brilliant.
When the firmware is right billion can't be beat.
-
- Posts: 66
- Joined: Sat Nov 03, 2012 2:50 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Many thanks for that - from reading other posts on the forum, I think firmware pre d36 has to be manually configured if rolling back. Ah well - I will only roll back if I experience more hangs or if I'm feeling particularly bored Cheers, Mike
-
- Posts: 66
- Joined: Sat Nov 03, 2012 2:50 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
My router hung again this evening in the same way as described earlier (ie) it's lit up but no response to pings/loss of internet
The last few messages recorded in the log were:
Aug 29 17:46:39 192.168.27.1 kernel: Intrusion -> TCP packet from [ptm0.1] 87.251.70.79:65534 to 92.3.32.223:5905
Aug 29 17:50:50 192.168.27.1 radvd[27899]: received RA from fe80::6203:47ff:fe17:bf06
Aug 29 17:56:52 192.168.27.1 kernel: br0: received packet on eth0.0 with own address as source address
Aug 29 18:00:11 192.168.27.1 kernel: Error - can't find the requested ARL entry
followed by:
Jan 1 00:01:17 192.168.27.1 kernel: ptm0.1 MAC address set to xx:xx:xx:xx:xx:xx [my 'x's)
Jan 1 00:01:17 192.168.27.1 kernel: netdev path : ptm0.1
Jan 1 00:01:17 192.168.27.1 kernel: ->
Jan 1 00:01:17 192.168.27.1 kernel: ptm0
etc.
A zipped copy of the log is attached.
Please let me know if this helps in any way or if there's any further info I can provide.
The last few messages recorded in the log were:
Aug 29 17:46:39 192.168.27.1 kernel: Intrusion -> TCP packet from [ptm0.1] 87.251.70.79:65534 to 92.3.32.223:5905
Aug 29 17:50:50 192.168.27.1 radvd[27899]: received RA from fe80::6203:47ff:fe17:bf06
Aug 29 17:56:52 192.168.27.1 kernel: br0: received packet on eth0.0 with own address as source address
Aug 29 18:00:11 192.168.27.1 kernel: Error - can't find the requested ARL entry
followed by:
Jan 1 00:01:17 192.168.27.1 kernel: ptm0.1 MAC address set to xx:xx:xx:xx:xx:xx [my 'x's)
Jan 1 00:01:17 192.168.27.1 kernel: netdev path : ptm0.1
Jan 1 00:01:17 192.168.27.1 kernel: ->
Jan 1 00:01:17 192.168.27.1 kernel: ptm0
etc.
A zipped copy of the log is attached.
Please let me know if this helps in any way or if there's any further info I can provide.
You do not have the required permissions to view the files attached to this post.
-
- Posts: 5374
- Joined: Tue Jul 19, 2011 4:30 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Can you confirm which firmware version you are running?nightcustard wrote: ↑Sat Aug 29, 2020 8:33 pm My router hung again this evening in the same way as described earlier (ie) it's lit up but no response to pings/loss of internet
The last few messages recorded in the log were:
Aug 29 17:46:39 192.168.27.1 kernel: Intrusion -> TCP packet from [ptm0.1] 87.251.70.79:65534 to 92.3.32.223:5905
Aug 29 17:50:50 192.168.27.1 radvd[27899]: received RA from fe80::6203:47ff:fe17:bf06
Aug 29 17:56:52 192.168.27.1 kernel: br0: received packet on eth0.0 with own address as source address
Aug 29 18:00:11 192.168.27.1 kernel: Error - can't find the requested ARL entry
followed by:
Jan 1 00:01:17 192.168.27.1 kernel: ptm0.1 MAC address set to xx:xx:xx:xx:xx:xx [my 'x's)
Jan 1 00:01:17 192.168.27.1 kernel: netdev path : ptm0.1
Jan 1 00:01:17 192.168.27.1 kernel: ->
Jan 1 00:01:17 192.168.27.1 kernel: ptm0
etc.
A zipped copy of the log is attached.
Please let me know if this helps in any way or if there's any further info I can provide.
-
- Posts: 66
- Joined: Sat Nov 03, 2012 2:50 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Hi billion_fan - sorry about the late reply - my firmware version is 2.52.d41
Regards, Mike
Regards, Mike
-
- Posts: 5374
- Joined: Tue Jul 19, 2011 4:30 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Reported to our engineersnightcustard wrote: ↑Fri Sep 18, 2020 7:56 pm Hi billion_fan - sorry about the late reply - my firmware version is 2.52.d41
Regards, Mike
-
- Posts: 5374
- Joined: Tue Jul 19, 2011 4:30 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Hi Mikebillion_fan wrote: ↑Mon Sep 21, 2020 11:45 amReported to our engineersnightcustard wrote: ↑Fri Sep 18, 2020 7:56 pm Hi billion_fan - sorry about the late reply - my firmware version is 2.52.d41
Regards, Mike
Can you send us a backup of your config with admin password set to admin so our engineers can check your settings
(email it to support@billion.uk.com also if you can answer the following questions within the email)
1.How long does it take for the lock up issue to occur per cycle ?
2.Can you confirm if syslog Log Level and Display Level is set to = Debugging ?
-
- Posts: 66
- Joined: Sat Nov 03, 2012 2:50 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Will do. Thanks for the response
-
- Posts: 5374
- Joined: Tue Jul 19, 2011 4:30 pm
Re: Router appears to 'hang' randomly - tips on how to investigate?
Thanks ticket received and forwarded to our engineers