3G/4G/LTE dongle not connecting with latest firmware

Discussions for BiPAC 8900 series: 8900AX-1600, 8900AX-2400, 8900X
SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Sat Oct 30, 2021 3:01 am

SPAU00 wrote:
Mon Sep 27, 2021 10:13 am
billion_fan wrote:
Mon Sep 27, 2021 10:00 am
billion_fan wrote:
Fri Sep 24, 2021 9:29 am


Thanks for the update I will check with our engineers regarding AU releases.

> AU Firmware for 8900AX-2400: Engineers will merge the fix fw into that path coding.
> AU Firmware for 8700VAX: Different series, Engineer will release test fw for customer testing.
Cool, I'll test when made available.
Any news on this chief or time frame?

billion_fan
Posts: 5294
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Nov 01, 2021 9:38 am

SPAU00 wrote:
Sat Oct 30, 2021 3:01 am
SPAU00 wrote:
Mon Sep 27, 2021 10:13 am
billion_fan wrote:
Mon Sep 27, 2021 10:00 am



> AU Firmware for 8900AX-2400: Engineers will merge the fix fw into that path coding.
> AU Firmware for 8700VAX: Different series, Engineer will release test fw for customer testing.
Cool, I'll test when made available.
Any news on this chief or time frame?
I'll check with our engineers, but please note I don't have any control over firmware's for different regions

billion_fan
Posts: 5294
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Nov 01, 2021 11:03 am

billion_fan wrote:
Mon Nov 01, 2021 9:38 am
SPAU00 wrote:
Sat Oct 30, 2021 3:01 am
SPAU00 wrote:
Mon Sep 27, 2021 10:13 am


Cool, I'll test when made available.
Any news on this chief or time frame?
I'll check with our engineers, but please note I don't have any control over firmware's for different regions

Latest update from our engineers is the firmware for AU, will be delayed until the next official release

If you are in a hurry please contact AU support, and request a official release.

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Nov 01, 2021 11:35 am

billion_fan wrote:
Mon Nov 01, 2021 11:03 am
billion_fan wrote:
Mon Nov 01, 2021 9:38 am
SPAU00 wrote:
Sat Oct 30, 2021 3:01 am


Any news on this chief or time frame?
I'll check with our engineers, but please note I don't have any control over firmware's for different regions

Latest update from our engineers is the firmware for AU, will be delayed until the next official release

If you are in a hurry please contact AU support, and request a official release.
These are business routers for us and the fall back is useless using the most popular dongle on the planet. Your engineers should be in a 'hurry" to address this issue. AU support are unresponsive. Pretty poor response considering my input on this. Appreciate it's not you.

billion_fan
Posts: 5294
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Nov 01, 2021 12:08 pm

SPAU00 wrote:
Mon Nov 01, 2021 11:35 am
billion_fan wrote:
Mon Nov 01, 2021 11:03 am
billion_fan wrote:
Mon Nov 01, 2021 9:38 am


I'll check with our engineers, but please note I don't have any control over firmware's for different regions

Latest update from our engineers is the firmware for AU, will be delayed until the next official release

If you are in a hurry please contact AU support, and request a official release.
These are business routers for us and the fall back is useless using the most popular dongle on the planet. Your engineers should be in a 'hurry" to address this issue. AU support are unresponsive. Pretty poor response considering my input on this. Appreciate it's not you.
Try emailing support@billion.com and letting them know the firmware you need, also how unresponsive AU support are, they will follow up and hopefully get things moving for your regional FW release.

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Nov 01, 2021 12:34 pm

billion_fan wrote:
Mon Nov 01, 2021 12:08 pm
SPAU00 wrote:
Mon Nov 01, 2021 11:35 am
billion_fan wrote:
Mon Nov 01, 2021 11:03 am



Latest update from our engineers is the firmware for AU, will be delayed until the next official release

If you are in a hurry please contact AU support, and request a official release.
These are business routers for us and the fall back is useless using the most popular dongle on the planet. Your engineers should be in a 'hurry" to address this issue. AU support are unresponsive. Pretty poor response considering my input on this. Appreciate it's not you.
Try emailing support@billion.com and letting them know the firmware you need, also how unresponsive AU support are, they will follow up and hopefully get things moving for your regional FW release.
I shouldn't have to contact anyone. As far as I'm concerned I've highlighted an issue, helped your engineers by testing several firmware's sending back extensive results and helped resolved the issue. Now you're telling me to contact someone else. One would think support@billion.com would be in contact offering the fixed firmware.

billion_fan
Posts: 5294
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Wed Nov 03, 2021 9:14 am

SPAU00 wrote:
Mon Nov 01, 2021 12:34 pm
billion_fan wrote:
Mon Nov 01, 2021 12:08 pm
SPAU00 wrote:
Mon Nov 01, 2021 11:35 am


These are business routers for us and the fall back is useless using the most popular dongle on the planet. Your engineers should be in a 'hurry" to address this issue. AU support are unresponsive. Pretty poor response considering my input on this. Appreciate it's not you.
Try emailing support@billion.com and letting them know the firmware you need, also how unresponsive AU support are, they will follow up and hopefully get things moving for your regional FW release.
I shouldn't have to contact anyone. As far as I'm concerned I've highlighted an issue, helped your engineers by testing several firmware's sending back extensive results and helped resolved the issue. Now you're telling me to contact someone else. One would think support@billion.com would be in contact offering the fixed firmware.
Attached is a link to both firmware (this is for Australia users only, this is not UK firmware)

AU_8900AX2400_2.52.d51j_e3276_4.afw
AU_8700VAX_2.52.d18j_e3276_4.afw

https://we.tl/t-ewRyggVyCg

The F/W file will be deleted on = 10 November, 2021

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Wed Nov 03, 2021 9:22 am

billion_fan wrote:
Wed Nov 03, 2021 9:14 am
SPAU00 wrote:
Mon Nov 01, 2021 12:34 pm
billion_fan wrote:
Mon Nov 01, 2021 12:08 pm


Try emailing support@billion.com and letting them know the firmware you need, also how unresponsive AU support are, they will follow up and hopefully get things moving for your regional FW release.
I shouldn't have to contact anyone. As far as I'm concerned I've highlighted an issue, helped your engineers by testing several firmware's sending back extensive results and helped resolved the issue. Now you're telling me to contact someone else. One would think support@billion.com would be in contact offering the fixed firmware.
Attached is a link to both firmware (this is for Australia users only, this is not UK firmware)

AU_8900AX2400_2.52.d51j_e3276_4.afw
AU_8700VAX_2.52.d18j_e3276_4.afw

https://we.tl/t-ewRyggVyCg

The F/W file will be deleted on = 10 November, 2021
Thanks Chief, appreciate it.

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