Set up with Sky issue

Post Reply
billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: Set up with Sky issue

Post by billion_fan »

Scoobs93 wrote:Typo. Read 7800DXL not 7899DXL.
It's late!
Have you checked if it states 'Authentication Fail' under 'Status >> WAN'??
Top
Scoobs93
Posts: 15
Joined: Sun Feb 02, 2014 1:09 am

Re: Set up with Sky issue

Post by Scoobs93 »

Yes. It states Unconfigured.
Previously it has stated Connecting, but that's after I've had a Fail on the Quick Start process.
Very confusing.
It's probably me doing something daft.
Top
Scoobs93
Posts: 15
Joined: Sun Feb 02, 2014 1:09 am

Re: Set up with Sky issue

Post by Scoobs93 »

So any other siggestions?
Top
billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: Set up with Sky issue

Post by billion_fan »

Scoobs93 wrote:So any other siggestions?
I need a copy of you config file, please submit a ticket here http://www.billion.uk.com/esupport/inde ... ets/Submit
Top
Scoobs93
Posts: 15
Joined: Sun Feb 02, 2014 1:09 am

Re: Set up with Sky issue

Post by Scoobs93 »

All sorted. Did a factory reset, followed the instructions from the Billion Help Team and all great.
Thanks for the help here.
Cheers.
Top
Post Reply

Return to “7800NXL/ DXL /DX / VDOX”