Billion UK Forum

Hi Guys,

Just bought the 8800NL R2 and tried to connected to Plusnet.

I am on ADSL2+ and have been having some line issues with the plusnet one router and have also been trying a BT HH5.

I bought the 8800 to try and get a better insight into what was wrong.

The other modems are connecting and running between 3 - 7 mbps.

However on connecting the Billion I am getting 0.01 mbps. It connects and authenticates and can ping sites but when trying to transfer a website is dies.

Is this likely to be a faulty modem or something else. I used the standard ADSL connection instructions from plusnet.

Anyone got any advice. Have tried a factory reset and just get the latest firmware on there.

https://www.plus.net/help/broadband/bro ... -settings/


Here are the stats I copied before going back to the HH5 on the HH5 I am getting a connection of 7mbps.

I live 550m from the exchange. I can see the attenuation dB is very high.

Line Coding (Trellis) On On
SNR Margin (dB) 22.3 6.0
Attenuation (dB) 45.0 37.6
Output Power (dBm) 0.0 12.6
Attainable Rate (Kbps) 7236 784
Rate (Kbps) 3410 635
MSGc (# of bytes in overhead channel message) 59 10
B (# of bytes in Mux Data Frame) 106 14
M (# of Mux Data Frames in FEC Data Frame) 2 16
T (Mux Data Frames over sync bytes) 1 6
R (# of check bytes in FEC Data Frame) 16 14
S (ratio of FEC over PMD Data Frame length) 1.9891 11.9529
L (# of bits in PMD Data Frame) 925 170
D (interleaver depth) 16 2
Delay (msec) 8 6
INP (DMT symbol) 1.00 0.50
Super Frames 4464863 3961249
Super Frame Errors 3435195 123
RS Words 145107995 24101778
RS Correctable Errors 54848276 70065
RS Uncorrectable Errors 47501064 0
HEC Errors 29452680 183
OCD Errors 62 0
LCD Errors 62 0
Total Cells 580423891 107635119
Data Cells 2712812 1271457
Bit Errors 3973767559 4995819
Total ES 71697 159
Total SES 71697 1
Total UAS 72158 461

notlistening wrote:Hi Guys,

Just bought the 8800NL R2 and tried to connected to Plusnet.

I am on ADSL2+ and have been having some line issues with the plusnet one router and have also been trying a BT HH5.

I bought the 8800 to try and get a better insight into what was wrong.

The other modems are connecting and running between 3 - 7 mbps.

However on connecting the Billion I am getting 0.01 mbps. It connects and authenticates and can ping sites but when trying to transfer a website is dies.

Is this likely to be a faulty modem or something else. I used the standard ADSL connection instructions from plusnet.

Anyone got any advice. Have tried a factory reset and just get the latest firmware on there.

https://www.plus.net/help/broadband/bro ... -settings/


Here are the stats I copied before going back to the HH5 on the HH5 I am getting a connection of 7mbps.

I live 550m from the exchange. I can see the attenuation dB is very high.

Line Coding (Trellis) On On
SNR Margin (dB) 22.3 6.0
Attenuation (dB) 45.0 37.6
Output Power (dBm) 0.0 12.6
Attainable Rate (Kbps) 7236 784
Rate (Kbps) 3410 635
MSGc (# of bytes in overhead channel message) 59 10
B (# of bytes in Mux Data Frame) 106 14
M (# of Mux Data Frames in FEC Data Frame) 2 16
T (Mux Data Frames over sync bytes) 1 6
R (# of check bytes in FEC Data Frame) 16 14
S (ratio of FEC over PMD Data Frame length) 1.9891 11.9529
L (# of bits in PMD Data Frame) 925 170
D (interleaver depth) 16 2
Delay (msec) 8 6
INP (DMT symbol) 1.00 0.50
Super Frames 4464863 3961249
Super Frame Errors 3435195 123
RS Words 145107995 24101778
RS Correctable Errors 54848276 70065
RS Uncorrectable Errors 47501064 0
HEC Errors 29452680 183
OCD Errors 62 0
LCD Errors 62 0
Total Cells 580423891 107635119
Data Cells 2712812 1271457
Bit Errors 3973767559 4995819
Total ES 71697 159
Total SES 71697 1
Total UAS 72158 461

I can see you device is synced at around 3410 down, your SNR seems high at 22db, I would advise lowering this using the SNR settings page (Configuration >> WAN >> SNR) try setting the SNR to 4091 once set and resynced check to see if the SNR has lowered, we are aiming for 6 - 8 db

Isolation Test
Then turn off/disable the wireless, plug one PC only to the device via ethernet, and run a speed test again