Page 1 of 3
5Ghz Connection drops
Posted: Tue May 01, 2018 5:08 am
by mawheele
I'm on Firmware D28 and I've been having recent issues with Apple products (iPhones, iMacs and MacBook Pros) losing their 5Ghz connection to the router. a 2.4Ghz connection is then established. When I look to reconnect to the 5Ghz channel, it'll ask for a password and even though the correct one is typed in, it rejects it by saying the password provided is incorrect and will then return to a 2.4Ghz connection. The only way to solve it is to reboot the router. Does anyone have any ideas about this issues or how to fix this bug? Thanks!
Re: 5Ghz Connection drops
Posted: Tue May 01, 2018 9:34 am
by billion_fan
mawheele wrote: ↑Tue May 01, 2018 5:08 am
I'm on Firmware D28 and I've been having recent issues with Apple products (iPhones, iMacs and MacBook Pros) losing their 5Ghz connection to the router. a 2.4Ghz connection is then established. When I look to reconnect to the 5Ghz channel, it'll ask for a password and even though the correct one is typed in, it rejects it by saying the password provided is incorrect and will then return to a 2.4Ghz connection. The only way to solve it is to reboot the router. Does anyone have any ideas about this issues or how to fix this bug? Thanks!
I'll check with our engineers and get back you. Do you remember which firmware was stable for you, I would suggest for the time being to revert to the older firmware
Re: 5Ghz Connection drops
Posted: Tue May 01, 2018 12:38 pm
by mawheele
I want to say D23 that had not had a factory reboot.
Re: 5Ghz Connection drops
Posted: Sat May 05, 2018 7:56 am
by mawheele
Any news? Thanks.
Re: 5Ghz Connection drops
Posted: Sat May 05, 2018 10:06 pm
by mawheele
I'm back on D23 to see how that goes. Does look to be rock steady so far. I'll keep monitoring it.
Re: 5Ghz Connection drops
Posted: Fri May 18, 2018 11:09 am
by mawheele
Still having problems on D23, although the timeframe for it to get bad has lengthened to about a week before I need to reset the router. Any news on Billion updating to the latest Broadcom 5GHz drivers. I notice quite an old version is being used even in D27.
Re: 5Ghz Connection drops
Posted: Fri May 18, 2018 11:17 am
by billion_fan
mawheele wrote: ↑Fri May 18, 2018 11:09 am
Still having problems on D23, although the timeframe for it to get bad has lengthened to about a week before I need to reset the router. Any news on Billion updating to the latest Broadcom 5GHz drivers. I notice quite an old version is being used even in D27.
The 8900AX-2400 does not use 5ghz Broadcom chipset it uses the Quantenna chipset
No update yet from our engineers (I've been chasing)
Also have you tried to increase the max clients for the 5ghz band?
Re: 5Ghz Connection drops
Posted: Fri May 18, 2018 12:38 pm
by mawheele
I only have 2-3 devices on the 5GHz and its currently set to max 16. Should I increase it?
Re: 5Ghz Connection drops
Posted: Fri May 18, 2018 1:20 pm
by billion_fan
mawheele wrote: ↑Fri May 18, 2018 12:38 pm
I only have 2-3 devices on the 5GHz and its currently set to max 16. Should I increase it?
If you only have 2-3 devices I don't think it will help
Re: 5Ghz Connection drops
Posted: Sat May 19, 2018 10:58 pm
by Radiocrazy
mawheele wrote: ↑Tue May 01, 2018 5:08 am
I'm on Firmware D28 and I've been having recent issues with Apple products (iPhones, iMacs and MacBook Pros) losing their 5Ghz connection to the router. a 2.4Ghz connection is then established. When I look to reconnect to the 5Ghz channel, it'll ask for a password and even though the correct one is typed in, it rejects it by saying the password provided is incorrect and will then return to a 2.4Ghz connection. The only way to solve it is to reboot the router. Does anyone have any ideas about this issues or how to fix this bug? Thanks!
What happens if you remove the 2.4ghz network setting out of one of you're Apple devices (as a test) to keep it on 5ghz, have you tried that, I have 2 Apple phone’s and 2 Apple tablets all different models, I have no problems at all.
I don’t quite see the point of having 2.4 & 5ghz in the same device on the same router that is, all devices I have if they cover 5ghz I keep on 5ghz, to avid problems you should have different SSID names for the different bands but you can keep the passwords the same if you wish.