Billion UK Forum

Hi,

ADSL 2+ connection, very stable line

I have a Billion 7800DXL router, which initially works great, however after about 3 days (varys but never longer than a week), the router stops downloading, even though the router is saying that it is still synced. If I reboot or factory reset the router the problem is not solved, the router continues to sync, but won't download. If I connect my Homehub, it sync's and downloads immediately.

After much investigation, and reading forums, I seem to have found the problem. It appears that the login details get confused between BT and the router, and there is no download because Iam not logged in. If I login as bt_test@startup_domain, with no password, and then disconnect, and then login as bthomehub@btbroadband.com, with BT as the password, the problem is solved, and the router will then work perfectly for a number of days before the problems start all over again.

Does anybody know what is causing this, and if there is a solution?

Thanks

Are you sure the username and password are correct for your account?? (link below Note 1)

http://btybb.custhelp.com/app/answers/d ... -router%3F

Maybe you can ask BT to change your username and password, to see if this resolve what looks like a authentication issue.

Thanks for the reply.

I will try changing to broadband.user@btbroadband.com. However as I understand the position, you can have anything before "@btbroadband.com" and it should work. If I don't put a password in, I don't get any connection.

I am sure it is an authentication issue, but an unusual one, generally speaking if you can log in for between 3-7 days, then there is nothing wrong with the user name and password being used, if there was you just won't get access if the first place

Thanks