not synching

Discussions for BiPAC 8800 series: 8800NL, 8800NLR2, 8800AXL, 8800AXLR2
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Willywonker
Posts: 9
Joined: Mon Oct 13, 2014 4:36 pm

not synching

Post by Willywonker »

Hi,
My ISP arranged a DLM reset and sent me a new BT modem. As the engineer called, I unplugged my 8000 and plugged the BT modem in. It synched without issue.
He did his tests, everything was good. I asked if he could not reset the line until I plugged my 8000 in as I didn't want a load of reboots.
Plugged 8000 back in, it now won't synch. I did a factory reset and reloaded my backup setting, still no such. Ended up plugging BT modem back in.

Any help would be much appreciated

Thanks
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billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: not synching

Post by billion_fan »

Willywonker wrote:Hi,
My ISP arranged a DLM reset and sent me a new BT modem. As the engineer called, I unplugged my 8000 and plugged the BT modem in. It synched without issue.
He did his tests, everything was good. I asked if he could not reset the line until I plugged my 8000 in as I didn't want a load of reboots.
Plugged 8000 back in, it now won't synch. I did a factory reset and reloaded my backup setting, still no such. Ended up plugging BT modem back in.

Any help would be much appreciated

Thanks
What firmware are you on??
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Willywonker
Posts: 9
Joined: Mon Oct 13, 2014 4:36 pm

Re: not synching

Post by Willywonker »

The latest as posted on here. Like I said it was fine yesterday. Shall I try a reflash?
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billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: not synching

Post by billion_fan »

Willywonker wrote:The latest as posted on here. Like I said it was fine yesterday. Shall I try a reflash?
Try the older firmware, the one with older DMT code found here viewtopic.php?f=19&t=3187 (ETEC8800NL_2.32d.dm2.afw)
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Willywonker
Posts: 9
Joined: Mon Oct 13, 2014 4:36 pm

Re: not synching

Post by Willywonker »

Hi Billion fan

Thanks for your help again, I did a reflash with the newest firmware (sorry before you posted) Rather than doing a restore of setting, ran the setup wizard and all is well :shock:

Thanks again :P Hope this helps others, if it happens to them.

Reflash (back to factory default)
Follow setup wizard, and away you go :D
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billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: not synching

Post by billion_fan »

Willywonker wrote:Hi Billion fan

Thanks for your help again, I did a reflash with the newest firmware (sorry before you posted) Rather than doing a restore of setting, ran the setup wizard and all is well :shock:

Thanks again :P Hope this helps others, if it happens to them.

Reflash (back to factory default)
Follow setup wizard, and away you go :D
Great news :D
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