Billion UK Forum

My 2.4g wireless stopped working yesterday.

5Ghz is still working, but I have a number of devices that don't support 5ghz so that is not a solution.

I've tried powering the router off and on, disabling the 2.4ghz, changing the SSID, enabling the guest accounts...
I see the SSIDs in my available networks, but when trying to connect, 9 times in 10 I get "an error occurred joining the network"

When it does connect, I don't get an IP address. I changed to a static IP, but I am unable to ping anything on the network including the router, nor nslookup to any websites.

How long is the warranty on UK 7800 VDOX routers? I'll be disappointed if something is broken and it's out of warranty....

This is my log file

mas54321 wrote:This is my log file

Code: Select all

Jan  1 00:01:32 daemon info pptpd[1888]: MGR: Manager process started
Jan  1 00:01:32 daemon info pptpd[1888]: MGR: Maximum of 4 connections available
Jan  1 00:01:32 daemon warn kernel: ^[[0;36;44mBroadcom Packet Flow Cache flushing the flows^[[0m
Jan  1 00:01:34 daemon info kernel: dahdi_ioctl_startup!!!
Jan  1 00:01:34 daemon info kernel: le chip init
Jan  1 00:01:34 daemon warn kernel: le_chip initialize finished
Jan  1 00:01:34 daemon warn kernel: BOS: Enter bosInit
Jan  1 00:01:34 daemon warn kernel: BOS: Exit bosInit
Jan  1 00:01:34 daemon warn kernel: xChange initial COMPLETED
Jan  1 00:01:34 daemon warn kernel: ******* DSP: Found BCM6362 *******
Jan  1 00:01:34 daemon warn kernel: ******* DSP: In PCM Mode *******
Jan  1 00:01:34 daemon warn kernel: ******* DSP: PCM running in 16 bit mode *******
Jan  1 00:01:34 daemon warn kernel: gInterruptCounter     = 0xC11CEE40
Jan  1 00:01:34 daemon warn kernel: gInterruptErrors      = 0xC11CEE44
Jan  1 00:01:34 daemon warn kernel: gNextRxDesc           = 0xC11CEF6C
Jan  1 00:01:34 daemon warn kernel: gNextTxDesc           = 0xC11CEF68
Jan  1 00:01:34 daemon warn kernel: gDectTestMode         = 0xc0fba8bc
Jan  1 00:01:34 daemon warn kernel: dectBuffStart         = 0xc0fba8c8
Jan  1 00:01:34 daemon warn kernel: gDectRxOutOfSyncCounter = 0xc0fba8cc
Jan  1 00:01:34 daemon warn kernel: gDectTxOutOfSyncCounter = 0xc0fba8d0
Jan  1 00:01:34 daemon warn kernel: 32 ms ECAN tail-length
Jan  1 00:01:34 daemon warn kernel: *** gStartRxDesc[0] = 0xA0C00000
Jan  1 00:01:34 daemon warn kernel: *** gBufferSizeBytes = 640
Jan  1 00:01:34 daemon warn kernel: *** gStartTxDesc[0] = 0xA0C01000
Jan  1 00:01:34 daemon warn kernel: halPcmInit 367 nextTxDesc = 0xA0C01000
Jan  1 00:01:34 daemon warn kernel: halPcmInit 367 nextTxDesc = 0xA0C01008
Jan  1 00:01:34 daemon warn kernel: halPcmInit 371 Ownership for TX desc not set. Use this buffer.
Jan  1 00:01:41 daemon warn kernel: boardHalInit COMPLETED
Jan  1 00:01:42 daemon warn kernel: DSP: Interrupt Ids
Jan  1 00:01:42 daemon warn kernel: ---------------
Jan  1 00:01:42 daemon warn kernel: InterruptId/Location      = 44/HIGH
Jan  1 00:01:42 daemon warn kernel: DSP: Interrupt Masks
Jan  1 00:01:42 daemon warn kernel: ---------------
Jan  1 00:01:42 daemon warn kernel: IrqMask                   = 0x00000300
Jan  1 00:01:42 daemon warn kernel: IrqMaskLow                = 0x7400C680
Jan  1 00:01:42 daemon warn kernel: IrqMask1                  = 0x00000010
Jan  1 00:01:42 daemon warn kernel: IrqMaskLow1               = 0x00000008
Jan  1 00:01:42 daemon warn kernel: DSP: Interrupt Status
Jan  1 00:01:42 daemon warn kernel: -----------------
Jan  1 00:01:42 daemon warn kernel: IrqStatus                 = 0x00000000
Jan  1 00:01:42 daemon warn kernel: IrqStatusLow              = 0x00000102
Jan  1 00:01:42 daemon warn kernel: IrqStatus1                = 0x00000000
Jan  1 00:01:42 daemon warn kernel: IrqStatusLow1             = 0x00000102
Jan  1 00:01:42 daemon warn kernel: EndpointInit vrgEndptCreate
Jan  1 00:01:42 daemon warn kernel: EndpointInit completed
Jan  1 00:01:42 daemon warn kernel: le_chip init finished
Jan  1 00:01:43 daemon info kernel: dahdi: Registered tone zone 4 (United Kingdom)
Jan  1 00:01:45 daemon err syslog: dhcpd:192.168.1.154 belongs to someone, reserving it for 3600 seconds
Jan  1 00:01:47 daemon err syslog: dhcpd:sending OFFER of 192.168.1.155
Jan  1 00:01:49 daemon info kernel: dahdi: Unregistering tone zone 4 (United Kingdom)
Jan  1 00:01:49 daemon info kernel: dahdi: Registered tone zone 4 (United Kingdom)
Jan  3 17:57:09 daemon info kernel: dahdi: Unregistering tone zone 4 (United Kingdom)
Jan  3 17:57:09 daemon info kernel: dahdi: Registered tone zone 4 (United Kingdom)
Jan  3 18:21:53 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:21:53 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:21:53 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:21:53 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:21:53 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:21:56 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:21:56 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:21:56 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:21:56 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:21:56 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:21:56 daemon info WLAN Schedule: WLAN Schedule Control on wl0 exit
Jan  3 18:21:57 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:21:58 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:21:58 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:21:58 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:21:58 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:22:04 daemon info WLAN Schedule: WLAN Schedule Control on wl0 start
Jan  3 18:22:05 daemon err syslog: dhcpd:sending OFFER of 192.168.1.156
Jan  3 18:22:09 daemon err syslog: dhcpd:sending OFFER of 192.168.1.156
Jan  3 18:22:14 daemon err syslog: dhcpd:sending ACK to 192.168.1.156
Jan  3 18:22:44 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:22:44 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:22:44 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:22:44 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:22:44 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:22:47 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:22:47 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:22:47 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:22:47 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:22:47 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:22:47 daemon info WLAN Schedule: WLAN Schedule Control on wl0 exit
Jan  3 18:22:48 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:22:48 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:22:48 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:22:48 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:22:48 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:22:56 daemon info WLAN Schedule: WLAN Schedule Control on wl0 start
Jan  3 18:25:04 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:25:04 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:25:04 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:25:04 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:25:04 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:25:05 daemon info kernel: device wl0.1 entered promiscuous mode
Jan  3 18:25:05 daemon info kernel: br0: bridge group port 6(wl0.1) entering forwarding state
Jan  3 18:25:07 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:25:07 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:25:07 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:25:08 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:25:08 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:25:08 daemon info kernel: br0: bridge group port 6(wl0.1) entering disabled state
Jan  3 18:25:08 daemon info kernel: device wl0.1 left promiscuous mode
Jan  3 18:25:08 daemon info kernel: br0: bridge group port 6(wl0.1) entering disabled state
Jan  3 18:25:08 daemon info kernel: device wl0.1 entered promiscuous mode
Jan  3 18:25:08 daemon info kernel: br0: bridge group port 6(wl0.1) entering forwarding state
Jan  3 18:25:08 daemon info WLAN Schedule: WLAN Schedule Control on wl0 exit
Jan  3 18:25:09 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:25:09 daemon info kernel: br0: bridge group port 6(wl0.1) entering disabled state
Jan  3 18:25:10 daemon info kernel: device wl0 left promiscuous mode
Jan  3 18:25:10 daemon info kernel: br0: bridge group port 4(wl0) entering disabled state
Jan  3 18:25:10 daemon info kernel: device wl0 entered promiscuous mode
Jan  3 18:25:10 daemon info kernel: br0: bridge group port 4(wl0) entering forwarding state
Jan  3 18:25:10 daemon info kernel: device wl0.1 left promiscuous mode
Jan  3 18:25:10 daemon info kernel: br0: bridge group port 6(wl0.1) entering disabled state
Jan  3 18:25:10 daemon info kernel: device wl0.1 entered promiscuous mode
Jan  3 18:25:10 daemon info kernel: br0: bridge group port 6(wl0.1) entering forwarding state
Jan  3 18:25:17 daemon info WLAN Schedule: WLAN Schedule Control on wl0 start

What firmware version are you running, I assume you have tried to a reset back to factory default settings?? (it will be best to make a backup of your config first, if needed you can revert back to it, if the reset doesn't help)

The Bipac 7800VDOX carries three years warranty

I am running Software Version 2.32d

I can try a factory reset... will a backup store *all* of my settings, firewall rules etc, and is there a way that I can re-load these back in without having to manually re-key it all?

It was working fine until I noticed my Apple TV no longer had a network configured. I thought it strange, but re-configured it to use the 5GHz. An hour later I noticed my Xbox had no wifi setup either - at this point I changed my laptop connection from the 5ghz wifi to the 2.4ghz, and realised it was broken

shall i stick with 2.32d?

mas54321 wrote:shall i stick with 2.32d?

Yes stick to 2.32d, and lets see if you can get the wifi up and working first after a reset back to factory default settings also change the bandwidth for the 2.4ghz network to 20mhz

How do I do a factory reset without doing a firmware update? I've always done it via the firmware update option

Did a factory reset, changed the bandwidth to 20Mhz

Still the same problem. 2.4Ghz wifi just doesn't work anymore.

The router is 20 months old, so still in warranty. How do I raise an RMA?

mas54321 wrote:Did a factory reset, changed the bandwidth to 20Mhz

Still the same problem. 2.4Ghz wifi just doesn't work anymore.

The router is 20 months old, so still in warranty. How do I raise an RMA?

Submit a ticket on the following link, I will look out for your ticket

http://www.billion.uk.com/esupport/inde ... ets/Submit