Hi All,
I have a shiny new Billion 7800DXL for my shiny new fibre connection. Everything working fine except for the print server is misbehaving:
I've set it up as per the manual.
About 60-70% of the time, when I send a print, it prints about half the page then stops. The print queue shows "Error." If I cancel the print, turn the printer off and on again, then usually it works.
There seems to be no particular pattern. The printer is a Canon MP630, if that makes a difference.
Router firmware is 2.32d.dm12 - looking at the fix list for 2.32e there doesn't seem to be any update to the print server so I haven't bothered to update the firmware yet.
Is this something others have encountered, and can advise on please?
Thanks
W
7800DXL Print Server - partial printing and "Error" in queue
-
wanstronian
- Posts: 8
- Joined: Sat Aug 29, 2015 10:28 am
-
wanstronian
- Posts: 8
- Joined: Sat Aug 29, 2015 10:28 am
Re: 7800DXL Print Server - partial printing and "Error" in q
I guess it's just me then!?
Which makes me wonder if it's just that I have a faulty item.
Which makes me wonder if it's just that I have a faulty item.
-
billion_fan
- Posts: 5398
- Joined: Tue Jul 19, 2011 4:30 pm
Re: 7800DXL Print Server - partial printing and "Error" in q
Submit a ticket on the following link, (I have a debug printer server firmware we can try)wanstronian wrote:I guess it's just me then!?
Which makes me wonder if it's just that I have a faulty item.
http://www.billion.uk.com/esupport/inde ... ets/Submit
-
wanstronian
- Posts: 8
- Joined: Sat Aug 29, 2015 10:28 am
Re: 7800DXL Print Server - partial printing and "Error" in q
Thanks b_f - I have a ticket number, TUN-586-33622. Their first suggestion was to update the firmware to 2.32e, which I did even though the release notes don't mention a fix to the print server. Unsurprisingly, updating the firmware has not fixed the problem!billion_fan wrote:
Submit a ticket on the following link, (I have a debug printer server firmware we can try)
http://www.billion.uk.com/esupport/inde ... ets/Submit
Cheers
W
-
billion_fan
- Posts: 5398
- Joined: Tue Jul 19, 2011 4:30 pm
Re: 7800DXL Print Server - partial printing and "Error" in q
I've picked up the ticket now, test firmware sentwanstronian wrote:Thanks b_f - I have a ticket number, TUN-586-33622. Their first suggestion was to update the firmware to 2.32e, which I did even though the release notes don't mention a fix to the print server. Unsurprisingly, updating the firmware has not fixed the problem!billion_fan wrote:
Submit a ticket on the following link, (I have a debug printer server firmware we can try)
http://www.billion.uk.com/esupport/inde ... ets/Submit
Cheers
W
