Billion UK Forum

Hi,

I am on BT Infinity and have a connection as follows:

Phone line > Hawai HG 612 > Billion 7800DXL

This arrangement has worked very well up to a few weeks ago, then I suddenly began to notice that whilst everything worked ok for most of the day, I would occasionally lose the wireless connection, mostly in the evening for some odd reason. I don't usually work with a wired connection, as I normally work away from where the actual line comes into my home, so a wireless connection is essential.

I thought it might need a firmware upgrade, so I checked, and yes there was a recent upgrade which I downloaded and installed. It has not solved the issue.

As an initial experiment I connected an Ethernet cable from my laptop into the 7800DXL and immediately there was a connection to the Internet.

As another experiment I disconnected the Hawai / 7800DXL and put back my BT Hub 5. Lo and verily behold everything works fine, with a good wireless connection whichever room I happen to be in. So does anyone have an idea as to what the issue might be that is preventing the Hawai / 7800DXL combination working consistently, providing me with a reliable wireless signal?

I await any response with great interest, as this is quite frustrating.

Regards,

OldTimer

OldTimer wrote:Hi,

I am on BT Infinity and have a connection as follows:

Phone line > Hawai HG 612 > Billion 7800DXL

This arrangement has worked very well up to a few weeks ago, then I suddenly began to notice that whilst everything worked ok for most of the day, I would occasionally lose the wireless connection, mostly in the evening for some odd reason. I don't usually work with a wired connection, as I normally work away from where the actual line comes into my home, so a wireless connection is essential.

I thought it might need a firmware upgrade, so I checked, and yes there was a recent upgrade which I downloaded and installed. It has not solved the issue.

As an initial experiment I connected an Ethernet cable from my laptop into the 7800DXL and immediately there was a connection to the Internet.

As another experiment I disconnected the Hawai / 7800DXL and put back my BT Hub 5. Lo and verily behold everything works fine, with a good wireless connection whichever room I happen to be in. So does anyone have an idea as to what the issue might be that is preventing the Hawai / 7800DXL combination working consistently, providing me with a reliable wireless signal?

I await any response with great interest, as this is quite frustrating.

Regards,

OldTimer

Try changing the 'Bandwidth' from 20/40mhz to just 20mhz, this can be found under 'Configuration >> Wireless 2.4G (wl0) >> Advanced'

Very many thanks for your quick response. I did as you suggested, and am back to normal so far. I will see what tonight brings and whether there are any dropouts, I am hopeful that your suggestion may have solved the issue.

Your contribution much appreciated.

Regards,

OldTimer