New 8900AX R2

[Marriott]

Hi there,

I recently purchased this based on reading so many glowing reviews from various Billion Modem/Routers.

We had this running on ADSL for a couple of weeks before we changed to BT Infinity after it arrived here. It's nice to have a decent admin area with lots of settings I already find useful.

But even on ADSL (we thought it was the provider with issues after the Infinity install) we had issues as we had to regularly restart the router (most couple of days) on ADSL, and now we are on VDSL there seem to be issues also. We are getting disconnections ever just under 3 days approx it seems.

I saw a couple of threads and people say about the SNR dropping? And from a few screen shots I luckily took previously you can see some of this happening also. Maybe it keeps dropping until 0 then it looses connection?

Default Firmware it arrived with is 2.50a.dc18

When first activated with infinity we had 51Mbit Down 10Mbit up. Now I suspect since Wednesday last week others have been activated so maybe some cross talk but after a reset this morning its getting 43Mbit down/9.8Mbit up (Listed under WAN in the router panel), speed test dropped from 51 Best rate to 41 now.

Line Attainable rate has actually increased from 56Mbit to 60mbit.

Looks like the latest Firmware is - 2.50a.dc27 - http://www.billion.uk.com/esupport/inde ... n-250adc27

I need to get this thing stable, otherwise I'm wondering if I have to ditch this and attempt to return it though I really don't want to have to try and use the BT Smart Hub.

Any help would be seriously appreciated!

The Log shows this and it was basically the same as before. It just shows it looping over and over and over until its restarted. Also a few screenshots that I have by chance included to see if anything stands out.

Code: Select all

Oct  5 06:44:19 daemon notice syslog: PPP: Start to connect ...
Oct  5 06:44:19 daemon crit syslog: session disconnect pppoe.oldsession=8c90d31e9143/0303
Oct  5 06:44:46 daemon err syslog: pppd:Couldn't get channel number: Transport endpoint is not connected
Oct  5 06:44:46 daemon notice syslog: pppd:Couldn't reset tty to normal line discipline: Inappropriate ioctl for device
Oct  5 06:44:46 daemon notice syslog: pppd:Doing disconnect
Oct  5 06:44:49 daemon notice syslog: PPP: Start to connect ...

Screenshot_2016-10-02-09-12-03.png

Screenshot_2016-10-02-08-53-39.png

received_10153930441564562.jpeg

[Marriott]

A Few more images/Screenshots

Screenshot_2016-10-05-07-59-41.png

Screenshot_2016-10-05-07-03-32.png

Screenshot_2016-10-02-09-56-42.png

[Marriott]

Last one of the main status page.

Screenshot_2016-10-05-07-34-45.png

[billion_fan]

The latest firmware can be found on the attached link (2.50a.dc27 is not the latest)

http://www.billion.uk.com/esupport/inde ... on-250ad15

This firmware has a different DMT code, so should more stable

[Marriott]

Hi there! Thanks for the reply.

I updated the firmware I listed, i'll update this one now also. Oh I see it was added today, that's why I didn't see it ha!

Thanks, will try this and see how it goes.

[Marriott]

Just updated the firmware, first thing I noticed is the Line rates are a lot lower? Any idea why this would be?

Attainable now is 61456 (higher) Down is now 8175 (Lower than 10500)

Rates reporting at 45237 Down and now 7886 up (lots less)

[billion_fan]

Just updated the firmware, first thing I noticed is the Line rates are a lot lower? Any idea why this would be?

Attainable now is 61456 (higher) Down is now 8175 (Lower than 10500)

Rates reporting at 45237 Down and now 7886 up (lots less)

Its best to let the new firmware bed in, hopefully with stability the line stats will increase

[Marriott]

Hi there,

After 1D 22 hours up time, the DNS servers just dropped (however they did re-establish themselves after 30s or so automatically). This was without me having to restart the router.

Looks like from the Log this also happened at 01:49am... Anyway I can send a Log file to see if anything makes sense?

[billion_fan]

Hi there,

After 1D 22 hours up time, the DNS servers just dropped (however they did re-establish themselves after 30s or so automatically). This was without me having to restart the router.

Looks like from the Log this also happened at 01:49am... Anyway I can send a Log file to see if anything makes sense?

You can PM me the system log and I will check it for you or you can set a static DNS servers to the router to see if that helps eg 8.8.8.8 and 8.8.4.4 (google DNS servers)

[Marriott]

Just sent a PM over,

Thanks!
Chris