Billion UK Forum

I've tried the new firmware and it's looking very good, no more modem hang!

Thank you very much

akinsey wrote:I've tried the new firmware and it's looking very good, no more modem hang!

Thank you very much

Thats great news, thanks for the update

I've spent a little more time testing the updated firmware, unfortunately it doesn't look like the problem has been resolved.

I have noticed that sometimes when I switch on the printer the network hangs just as before.

Other times when I switch on the printer the network doesn't hang but when I send print jobs to the server they don't actually get printed!

If I power down the printer and modem, then power the printer followed by the modem everything is fine.

Hoping you're able to help out

akinsey wrote:I've spent a little more time testing the updated firmware, unfortunately it doesn't look like the problem has been resolved.

I have noticed that sometimes when I switch on the printer the network hangs just as before.

Other times when I switch on the printer the network doesn't hang but when I send print jobs to the server they don't actually get printed!

If I power down the printer and modem, then power the printer followed by the modem everything is fine.

Hoping you're able to help out

Did you reset back to factory default settings after the firmware upgrade?? Did you restore your settings from a config file??

I can confirm that I did reset to the factory defaults after installing the new firmware.

akinsey wrote:I can confirm that I did reset to the factory defaults after installing the new firmware.

I have been trying to replicate the issue here, but cannot.

I will have a word with our engineers to what they can suggest.

billion_fan wrote:

akinsey wrote:I can confirm that I did reset to the factory defaults after installing the new firmware.

I have been trying to replicate the issue here, but cannot.

I will have a word with our engineers to what they can suggest.

Suggestion sent via esupport ticket

I have been experiencing ongoing issues with the printer server, however I have always bee able to resolve these by a re-boot of the router.

I recently upgraded to firmware version 2.32c in a hope that the printer server problems would be fixed, however I find now that I am never able to get the printer to work ie when I connect the printer to the USB port on the modem it causes my network to hang, if I remove the printer cable then the network recovers (the 'hang' is the same as reported previously). When powering up the router with the printer connected and powered the network never comes up correctly, I'm not even able to connect to the 192.168.1.254 to view the system log.

I notice that in the router system log file that the printer is detected:
Dec 23 11:08:32 daemon info kernel: usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x03F0 pid 0x3617

Although a little later in the log it looks as though it is incorrectly assigned to a GSM modem:
Dec 23 11:08:33 daemon info kernel: usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0

Soon after this the network goes down. I have attempted to disable the GSM modem but with no success

Hoping you're able to help out. BTW I haven't been able to attach the log file to this post but happy to send directly if required
Thanks
akinsey

akinsey wrote:I have been experiencing ongoing issues with the printer server, however I have always bee able to resolve these by a re-boot of the router.

I recently upgraded to firmware version 2.32c in a hope that the printer server problems would be fixed, however I find now that I am never able to get the printer to work ie when I connect the printer to the USB port on the modem it causes my network to hang, if I remove the printer cable then the network recovers (the 'hang' is the same as reported previously). When powering up the router with the printer connected and powered the network never comes up correctly, I'm not even able to connect to the 192.168.1.254 to view the system log.

I notice that in the router system log file that the printer is detected:
Dec 23 11:08:32 daemon info kernel: usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x03F0 pid 0x3617

Although a little later in the log it looks as though it is incorrectly assigned to a GSM modem:
Dec 23 11:08:33 daemon info kernel: usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0

Soon after this the network goes down. I have attempted to disable the GSM modem but with no success

Hoping you're able to help out. BTW I haven't been able to attach the log file to this post but happy to send directly if required
Thanks
akinsey

We will need a full copy of your system log so our engineers can investigate, the issue seem to the be the same with the HP printer range which was resolved.

Submit a ticket here http://www.billion.uk.com/esupport/inde ... ets/Submit, with a copy of your system log and printer make/model, and I will forward it over to our engineers to investigate