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WEB GUI no access
Posted: Thu Nov 02, 2017 7:14 am
by daveesh1
Got a 8800AXL R2 using it in modem/router mode works fine. Set it up in ethernet mode and connect it to a 8800AXL origional as the modem with wireless turned off, and after a couple of hours on the 8800axl R2 Wireless won't let you connect can't access Webgui and telnet locks up as well but hardwire devices still have Internet access and I can ping the router and the modem. Re-boot the router and all works for another couple of hours. Using the same configuration as when I had it setup as modem/router mode which was OK. Have also defaulted it and setup from scratch still the same any ideas.
Re: WEB GUI no access
Posted: Thu Nov 02, 2017 9:26 am
by billion_fan
daveesh1 wrote: ↑Thu Nov 02, 2017 7:14 am
Got a 8800AXL R2 using it in modem/router mode works fine. Set it up in ethernet mode and connect it to a 8800AXL origional as the modem with wireless turned off, and after a couple of hours on the 8800axl R2 Wireless won't let you connect can't access Webgui and telnet locks up as well but hardwire devices still have Internet access and I can ping the router and the modem. Re-boot the router and all works for another couple of hours. Using the same configuration as when I had it setup as modem/router mode which was OK. Have also defaulted it and setup from scratch still the same any ideas.
Will you be able to setup a syslog server to capture the logs before the lockup occurs?? (we will need a copy of the system log to find out what is going just before the lockup)
Attached is a guide on how to setup a syslog server on a windows PC.
Once you have logs, please submit a ticket here
http://www.billion.uk.com/esupport/inde ... ets/Submit
Re: WEB GUI no access
Posted: Thu Nov 02, 2017 5:57 pm
by daveesh1
Yeah thats great. Did actually setup syslog up last night but only set logging to informal not Debugging. Once it happens i will log a ticket and send the log file.
Re: WEB GUI no access
Posted: Fri Nov 03, 2017 11:49 pm
by daveesh1
Been fine for nearly 12 hours but Just happened again 5 mins ago. Have saved the log file and I will submit a ticket tomorrow with the log file.
Re: WEB GUI no access
Posted: Mon Nov 06, 2017 9:45 am
by billion_fan
daveesh1 wrote: ↑Fri Nov 03, 2017 11:49 pm
Been fine for nearly 12 hours but Just happened again 5 mins ago. Have saved the log file and I will submit a ticket tomorrow with the log file.
Ticket received and logs sent to our engineers, I'll drop a update on the ticket once I get more feedback
Re: WEB GUI no access
Posted: Tue Nov 07, 2017 7:24 pm
by daveesh1
Ok cheers
Re: WEB GUI no access
Posted: Thu Nov 09, 2017 4:23 pm
by daveesh1
Have we got any update on this as this is happening daily now
Re: WEB GUI no access
Posted: Thu Nov 09, 2017 5:05 pm
by billion_fan
daveesh1 wrote: ↑Thu Nov 09, 2017 4:23 pm
Have we got any update on this as this is happening daily now
I chased our engineers yesterday and not had a reply yet, I will chase again tomorrow
Re: WEB GUI no access
Posted: Thu Nov 09, 2017 8:58 pm
by daveesh1
Ok thanks